LvdV
Lee-Ann van der Velde
1 reviews | Active since Feb 2015
29 Apr 2015, 07:58
generator keeps breaking
I purchased a Stramm 1kw generator a few months ago and it was working fine, then the capacitator and on/off switch broke, so i took it in for repairs and got it back 18 days later. I used it once after i got it back and the on/off switch was broken again. I phoned the lady at the store and she said the generator will be replaced for a new one. So i went to go fetch it and i used it that evening and all went well. The following day when i used it again it was already broken by the plug where you connect a cord for power to your home. I really dont find this right. Whats going on whith the Stramm brands. It seems to just break even tho its brand new.
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Replies (1)Game's replyOfficial
30 Apr 2015, 15:26Hello noodle555,
We acknowledge receipt of your complaint with reference *** and apologize for your inconvenience in this matter.
Anthony van Zyl, Workshop manager called you to advise that you must return the item to the store as it might be faulty. He also advised you to rather pay in the difference on a 2.5kw machine with a AVR as you are running a TV off it.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint with reference *** and apologize for your inconvenience in this matter.
Anthony van Zyl, Workshop manager called you to advise that you must return the item to the store as it might be faulty. He also advised you to rather pay in the difference on a 2.5kw machine with a AVR as you are running a TV off it.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
Best regards,
Game's reply30 Apr 2015, 15:26
Official
Hello noodle555,
We acknowledge receipt of your complaint with reference *** and apologize for your inconvenience in this matter.
Anthony van Zyl, Workshop manager called you to advise that you must return the item to the store as it might be faulty. He also advised you to rather pay in the difference on a 2.5kw machine with a AVR as you are running a TV off it.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint with reference *** and apologize for your inconvenience in this matter.
Anthony van Zyl, Workshop manager called you to advise that you must return the item to the store as it might be faulty. He also advised you to rather pay in the difference on a 2.5kw machine with a AVR as you are running a TV off it.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
Best regards,
