Gatvol!!! No service at Game In Gateway - Game as a whole, horrible experience!

I have been to game in Gateway almost everyday since Black Friday. I need to buy two bicycles for my kids. 1 boy and 1 girl. There is never anyone in the bicycle section to assist. I got someone who said he wasn’t working the section, the bikes were on special had sold out but there were two displays which I asked to take but nobody could help.

When u get someone there is no stock.

After much frustration of going there everyday for weeks. I asked to speak to the manager ZOBAIR , on the 15th of Dec. I told him what had happened where there is no assistance in that section of the store and there was no stock of the Raleigh sabre bicycle which was running till the 16th of December at R1199 I had been there everyday since the special started and leave because there is no one to assist. He apologized for the inconvenience and said he would look into giving me some sort of discount once the new specials come out the bike was R1199 each. He said he was not allowed to take my details and request that I wait and get the bike when they get it over this festive season. This I find to be unacceptable, but I decided to wait again, as he had suggested.

The new specials started on the 17th of December... once again I went there on the 17th. I asked to speak to the manager staff couldn’t find him and then tried calling him no answer. I went over to the bicycle section. This time there was someone called Mandla working there. He once again told me there is no stock except the boys type Raleigh Eclipse which was on promotion and said he will keep two for me, I explained to him that I needed 1 of each (boy and girl) or at least two different colours .

There’s no stock again!!! This is the morning the specialist has started a huge store like Game Gateway doesn’t have. I told him I needed to speak to Zobair , Mandla assured me he will keep the two same colour bikes that he had for now...mind you these are R1399 each week I go in and am even willing to pay higher than the initial R799 I said I would come to see Zobair the next day the 18th of Dec.

I went again on the 18th an ZOBAIR wasn’t there. I spoke to another gentleman unfortunately I can’t remember his name it starts with a C (Clayton/ Clinton) who also spoke to another female manager. They said ZOBAIR is off this weekend 19-20 Dec- They took down my details and promised to call me at around 12 today. Nothing still.

These are supposed to be my children’s Christmas gifts. I have had nothing but , no service, bad service or complete frustration! Game should definitely stop false advertising to entice people to come to their stores when products are not available!!!

I would like someone to get back to me. I am going to take this to all social media as it is not okay to mislead customers and entice people to come in for products knowing full well you guys don’t have any and hope to have them leave with other products! Very ********* behaviour for a big company. The worst part is there is no customer service—— literally the number *** does not work it says that the number does not exist when I try to call - Pathetic!