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Munro H

1 reviews | Active since Oct 2015

02 Sept 2020, 11:24

GAME'S WORTHLESS PROMISES

Ok, here it is!!! Went in Friday last week (28 August 2020) to Game Vanderbijlpark and looked at washing machines. Wife saw what she wanted. Sales guy said nothing in stock locally but promised (Please note the word PROMISED) one could be delivered Tuesday (1 September 2020). Wife agreed (although we were in a bit of a spot since our old one died). So we paid - which Game quickly accepted. Well, Tuesday comes and...sales guy phones to say sorry our machine is not on the truck but would be tomorrow (Wednesday). He promised to call in the morning. Around 10-ish the sales guy called to say he was battling to get hold of the truck. Around 11-ish the sales guy calls to say that there is no stock, not even at the supplier but that we should get our machine next week. NOT ACCEPTABLE!!!!!!!!!!!! Game was quick to take my money and make a whole lot of promises (maybe the sales people should check availability BEFORE making promises, but now???? What now???? OK, lets see how quick Game is to refund my money AND interest that I lost thanks to their incompetence. GAME, WHAT ARE YOU GOING TO DO ABOUT IT????!!!! Just to add - The sale guy has tried to keep his promise and has called as promised.

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Replies (3)
Game
Game's reply02 Sept 2020, 11:32
Official
Thank you for letting us know of your disappointment in being unable to find the item you were looking for. I realize how frustrating it can be when you make an effort to go to the store and can’t find the item. We apologize for your inconvenience in this matter. Store management will find you stock of the item and will contact you to discuss this matter. 

Rina Taute    
Group Customer Service Advisor
 MASSDISCOUNTERS, t/a Game
 E-Mail: ***

Best regards,

MH
Munro H's update02 Sept 2020, 11:51
Reviewer Update
Subsequently, I spoke to the branch manager who has agreed to correct the situation - again my faith in Game is restored...
MH
Munro H's update03 Sept 2020, 12:36
Reviewer Update
I find myself in the enviable position where I can add a positive comment to my initial tale of woe. After speaking to the Branch manager, Justice, an agreeable solution to my problem was supp****. I say agreeable, however it was far more than that. Owing to no bad service from the local branch, the machine, that was supposed to have been delivered to us, was sold elsewhere (I choose not to mention the core-point of the problem). Justice, after investigating the problem, suggested that we accept the larger machine at the same price - and he was true to his word as the machine was delivered last eve and my wife again is happy. A BIG THANKS TO JUSTICE AND TEBOHO (the salesman who did his best to keep his promise - again it was outside his control that things went south), Game Vanderbijlpark will most definitely see me again.