Games unprofessional services

I lost my job due to covid, and have been on the call with the collections department and the game store for how many days explain I have no money to pay now..asking if the account can be frozen till I get a job again as I am waiting for interviews..instead they call everyday for me to explain the same story again....and hand me over to attorneys..how the H***** must someone Pay if they have no job...HOW? WHAT ARE YOU DOUNG TO HELP THE CLIENT? NOTHING!!!! YOU JUST MAKING IT WORS BY ADDING MORE MONEY TO THE DEBT AND handing to attorneys...what are you going to achieve? NOTHING..PEOPLE ARE STRUGGLING..FREEZE THE ACCOUNT UNTIL THEY HAVE JOBS...YOU PEOPLE ARE USELESS WHEN UT COMES TO HELPING THE CLIENT...HANDING ACCOUNTS TO ATTORNEYS IS JUST MAKING THE CLIENTS DEBT MORE YET THEY QLREADY HAVE NO MONEY....THINK FOR Q CHANGE....HOW THE HECK CAN USE ALSO CALL EVERYDAY THE SAME PERSON ..THAT ALREADY EXPLAINED THERE STORY..IS THERE SOMETHING WRONG WITH YOUR SYSTEM OR WORKERS.....