Game’s transparency on order progress is appalling

What a shocking experiencing ordering goods online with Game. We bought 4 BMX bikes. 2 from Game and 2 from Makro. We submitted and paid for the order online on the 25th of November 5h24am the morning. We received the 2 bikes ordered from Makro on the 27th of November. After numerous followups with Game to the call centre no feedback on order status, each time I was promised a call back with update I have not yet received any callback. Last week December 17th first feedback with a tracking number on my order. Friday the 18th only half of my order arrived still waiting on 1 bike. And you guessed right also on feedback. Game’s transparency on order progress is appalling customer service is appalling. (Just to Note Zubair Adams whom eventually starting communicating back to me has been very friendly)