Games terrible services from the warranty Department

Contract No ********** 006553

I am terribly dissatisfied with the games warranty department. I started experiencing problems with my Whirlpool fridge just before Christmas. I logged my call and a technician was sent to us. Firstly the technician was unfriendly and uninformative. He then told me that the fridge had a leak. He fixed it and it should be working fine in the next 24 hours. 24 Hours went and came and the fridge was worse off after the technician had a look at it. It was originally not cooling properly , now it had a water leak as well and the fridge seemed worse off then before. I once again called the games warranty department ( This time they lost my call logged with them and had to call back about two times to get a new reference) and they sent out the same technician again. He went on to telling us the fridge was working fine ( according to his opinion) Even though I showed him evidence that it was not working properly. He said I should get a call from the warrantied department. A lady called me from the warranties department after following us several times on my own and said according to her technician everything is working fine. So I explained my problem and she then said she will send the technician again as now there was a new problem as the fridge was leaking.

I was not impressed with this lady at all cos firstly she told me that I should know what the problem with the fridge is as their technicians only come repair what we complain about. (Who is the expert me or the ****m technician) Secondly she had the audacity to tell me that all fridges have a lifeline - well its still under guarantee . She had a don't care attitude and told us to go to the consumer protection department as its well within our rights

To cut a long story short after all the phone calls and the fighting a new technician came out to tell me that my compressor was gone.

Now GAME wants to replace it after three months and I want a new fridge as my warranty will be coming to end soon.

So GAME warranties department is this how you treat your customers?

Your service delivery is Pathetic and when it came to ensuring the well being of your customer you failed dismally

Terribly dissatisfied and disappointed with your services

Regards Premisha