Games (stores) extended warranty an DEFY

Games extended warranty. In 2019 i have bought a 90cm DEFY hob from GAME Galleria with extended warranty. From the time of purchase the DEFY hob has being repaired 3 times. On December the 2nd 2022 i have logged and ticket for DEFY hob not working. UPTO today 2023-01-13 no one has come out to repair my DEFY hob. The Entire December i had to cook in my oven. Truely unbelievable service from GAMES (extended warranty). I will never support your again.