SR
SHAUNESE R
1 reviews | Active since Dec 2015
15 Dec 2015, 11:34
GAMES STORE SOUTHGATE PATHETIC
REALLY DISGUSTED WITH THE SERVICE FROM THE STORE, THE STORE MANAGER OMW AT A LOSS FOR WORDS. CALLED TO FOLLOW UP ON DELIVERY THAT WAS SUPPOSED TO TAKE PLACE ON 12/12/2015 TO DATE NOTHING, LADY TOOK MY CONTACT NUMBER AND SAID SHE WOULD FOLLOW UP AND CALL BACK, TWO HOURS LATER STILL NOTHING. CALLED AGAIN.. WAS PUT ON HOLD FOR GOD KNOWS HOW LONG. REDIALLED AND ASKED TO SPEAK TO THE MANAGER WHO ANSWERS BUT TALKS TO SOMEONE IN THE BACKROUND AND STILL HAS THE NERVE TO ASK IS HE NOT SUPPOSE TO FINISH WHAT HE IS DOING. IS THAT WAHT YOU CALL CUSOTMER SERVICE?? REALLY... PATHETIC I TELL YOU. WILL RATHER TAKE MY BUSINESS ELSEWHERE AND DO NOT WANT THE GOODS BOUGHT... REALLY DISGUSTING!
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Replies (1)Game's replyOfficial
15 Dec 2015, 21:51Hello Nies567,
We acknowledge receipt of your complaint with reference ***8 and apologize for your inconvenience in this matter.
There is no excuse for poor service and it will not be tolerated. Senior management will investigate this matter and will contact you to discuss.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint with reference ***8 and apologize for your inconvenience in this matter.
There is no excuse for poor service and it will not be tolerated. Senior management will investigate this matter and will contact you to discuss.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
Game's reply15 Dec 2015, 21:51
Official
Hello Nies567,
We acknowledge receipt of your complaint with reference ***8 and apologize for your inconvenience in this matter.
There is no excuse for poor service and it will not be tolerated. Senior management will investigate this matter and will contact you to discuss.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint with reference ***8 and apologize for your inconvenience in this matter.
There is no excuse for poor service and it will not be tolerated. Senior management will investigate this matter and will contact you to discuss.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
