Games stock is poor quality and their staff ***********

I bought a Sunbeam coffee machine at Game Somerset Mall on the 8th July 2017. I have been using the machine. On Friday, 1st December 2017, I see that there is a crack in the coffee pot after putting it on and poring myself a cup of coffee. But you can see the crack id from the inside of the pot. On Sunday, 3 December 2017, I took it back to Game. The called the Lady working in that Department, her name is Telma. When arriving at the returns Department she already had an attitude. She then decided that it was I that miss handled the pot. I asked her how did she come to the conclusion. She then said that she has to speak to the manager and left. I was standing there for almost 20 minutes waiting for her and the manager. I then went to find her and the manager. The manager then asked why did I never bring the pot back. I informed him that the pot I am brining back now as I saw the crack on Friday and only had time to bring it today, which was Sunday. I then asked him if the product is not under grantee for a year. He then informed me that it is. I then asked Telma what is going to happen now. She then told the manager to tell me what is going to happen. He said that they are going to send the product for repair.

How is it possible that you send a glass pot for repair? The machine is not a problem, but the pot is. I told him that I am not happy with the way his staff treated me because she could have explained the procedure to me.

This is not the first time that I have such an encounter with Game Somerset Mall. You sell bad products to a person and when one has to return it. Your staff alleges that you damaged the product as if they are technicians. They are only selling the product. While the product it self is in good condition how can you allege that the customer damaged the product because you do not want to take back your faulty products.

I bought a microwave back in August where the white plastic was coming off. The staff of Game alleged that it is due to water. I showed them I place on the microwave that does not receive heat yet the plastic is coming off. They then alleged that they going to send it in for repair. After a week they called me back to come and collect the microwave. When I arrived there they wanted me to sign documents. I then asked that they open that box and only to find out that they never send for repair. The microwave was still in the condition that I found it. I had to fight with the person working at the repair secition to get me a manager. And even then they did not want to come. In the end a manager came and I s***led her out because I feel Games staff members is dishonest and rude. Game refunded me and I went to by myself a microwave at Hi-Fi.

Why must you fight to get good service. Why must you be treated bad yet the staff members are there to ensure that the public get a good service.

I advice all people to never buy from Game. When you bring back their faulty products their staff are the first to be rude. I have been telling people by word of mouth to steer away from Game when buying electrical products due to the experience I have encountered.

I have bought electrical appliances by Shoprite, which was faulty. Those people look at the condition of the product and whether the product is in fact not working. They then refund you without any problems. Game is one of the first places that I have received such bad service.