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chanelle N

1 reviews | Active since Apr 2016

11 Sept 2018, 10:47

Games Pram constantly has problems with wheels

Good Day

I have purchase a little one pram from Game early this year, for my daughter who is currently 7months old i have only used it a few time around the house just to feed my baby and have used it on Friday when i did my shopping and i had a terrible experience with the wheels, i cannot push the pram and turn it then the wheels wont turn I have to lift it in order to turn left/right. This is my 2nd baby and I have experienced problems before with a previous pram i bought at Game but because my Son was nearly two i didnt bother returning it as the wheel was falling out and I have no use fro it anymore since he is grown now. I would like to know if the pram can be returned or the wheels can be replaced.?

0
Replies (2)
Game
Game's reply11 Sept 2018, 12:34
Official

We are pleased to inform you we have received your enquiry/complaint at the Game/ DionWired Customer Care. We apologise for any inconvenience caused.

We have logged your request with reference number ***6. This number should be retained for reference purposes. The matter will be referred to Senior Management who will contact you to discuss this matter.

Regards.

Group Customer Service Advisor

***

Tel: ***73

/rt

Best regards,

Game
Game's reply11 Sept 2018, 12:44
Official

Good Day

We are pleased to inform you we have received your enquiry at the Game/ DionWired Customer Care. We apologise for any inconvenience caused.

We have logged your request with reference number ***8. This number should be retained for reference purposes. The matter will be referred to Senior Management who will contact you to discuss this matter.

Regards

Group Customer Service Advisor

***73

***

/rk

Best regards,