Game's pathetic customer service

I have had my game account for many years now. Last year when I tried to purchase something my card was blocked. When I phoned game they said that my card has been blocked due to me being under dept review (I've never been under dept review in my life). I've spent hours and a lot of money to phone game trying to get this problem sorted. I've posted about the problem on hellopeter in November 2023. Game phoned me and told me to phone the RCS dept department (that I already did and they couldn't give me answers) I told the lady at game customer service that I won't pay a cent on my game account until this problem is solved because I cannot see if the money I'm paying is allocated to my account etc. because they have blocked everything on my app and I dont receive statements at all. Yesterday 14 February 2024 I received a call from game's attorneys to inform me that I have been handed over because my account is in arrears. Within 24 hours I already received 3 phone calls from the attorneys (and they bill you every time they phone you) I don't mind paying my total amount that's in arrears and pay my account until every cent has been payed because I don't want this game account anymore because of all the problems it has caused me. My problem is, now they are quick to hand me over and to phone me to make an arrangement for the arrears amount but when I struggled to get the problem sorted no one was prepared to help me. This is the most pathetic service I've ever seen in my life. And the cherry on the cake... My credit score gets affected by this *********** people who cannot or don't want to do their job properly.