CF
Clinton F
1 reviews | Active since Aug 2020
10 Aug 2020, 16:53
Games online procedure and protocols called into question!
Hi, I registered on the online APP and purchased a washing machine, after two weeks of waiting I received a "Order Cancellation Email", this informing me that my order has been cancelled. Apparently game are allowed to bill for stock which is unavailable and cancel your order if they can not fulfill the order, Is this legal under the Customer Protection Act? I have yet to receive any futhur information on where my payment has gone.
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Replies (2)CF
Clinton F's updateReviewer Update
10 Aug 2020, 17:23I have sent this email to Game Online Support in response to the issues with the cancellation of goods;
Hello,
My order has been cancelled after the payment has been processed, I haven’t been contacted in connection with this order at all confirming that the payment has been credited back to my account.
I contacted the support line during my first week wait, the first lady that attended to my call said she would escalate the matter, however she made fun of the fact that Game isn’t Takealot and that orders and deliveries take much longer to fulfil. The second lady I called, just last week, told me that there was no escalation and that the order was being dispatched as we speak.
Then two days ago I got the attached/below email and have been pushed from pillar to post!
Please can you assist in urgently finding the money I paid for a non existing product?
I will be laying a complaint with the Customer Protection Agencies and have logged this on Hellopeter.com for now.
Thank you,
Clinton Fourie
Hello,
My order has been cancelled after the payment has been processed, I haven’t been contacted in connection with this order at all confirming that the payment has been credited back to my account.
I contacted the support line during my first week wait, the first lady that attended to my call said she would escalate the matter, however she made fun of the fact that Game isn’t Takealot and that orders and deliveries take much longer to fulfil. The second lady I called, just last week, told me that there was no escalation and that the order was being dispatched as we speak.
Then two days ago I got the attached/below email and have been pushed from pillar to post!
Please can you assist in urgently finding the money I paid for a non existing product?
I will be laying a complaint with the Customer Protection Agencies and have logged this on Hellopeter.com for now.
Thank you,
Clinton Fourie
CF
Clinton F's update10 Aug 2020, 17:23
Reviewer Update
I have sent this email to Game Online Support in response to the issues with the cancellation of goods;
Hello,
My order has been cancelled after the payment has been processed, I haven’t been contacted in connection with this order at all confirming that the payment has been credited back to my account.
I contacted the support line during my first week wait, the first lady that attended to my call said she would escalate the matter, however she made fun of the fact that Game isn’t Takealot and that orders and deliveries take much longer to fulfil. The second lady I called, just last week, told me that there was no escalation and that the order was being dispatched as we speak.
Then two days ago I got the attached/below email and have been pushed from pillar to post!
Please can you assist in urgently finding the money I paid for a non existing product?
I will be laying a complaint with the Customer Protection Agencies and have logged this on Hellopeter.com for now.
Thank you,
Clinton Fourie
Hello,
My order has been cancelled after the payment has been processed, I haven’t been contacted in connection with this order at all confirming that the payment has been credited back to my account.
I contacted the support line during my first week wait, the first lady that attended to my call said she would escalate the matter, however she made fun of the fact that Game isn’t Takealot and that orders and deliveries take much longer to fulfil. The second lady I called, just last week, told me that there was no escalation and that the order was being dispatched as we speak.
Then two days ago I got the attached/below email and have been pushed from pillar to post!
Please can you assist in urgently finding the money I paid for a non existing product?
I will be laying a complaint with the Customer Protection Agencies and have logged this on Hellopeter.com for now.
Thank you,
Clinton Fourie
CF
Clinton F's updateReviewer Update
19 Aug 2020, 09:53Hello Tammy,
We are still waiting for our refund, we also tried contacting Cheslyn Holmes, he promised us a refund, the proof of refund has been received but we are still waiting for the money to reflect back into our account. I really don't think that its ethical not knowing what is in stock, then being promised that its scheduled for delivery, then getting a cancellation email, you have held my money for almost a month now. Every time we try call you on the call centre number, the response is that the numbers are the same for both CPT and JHB branches and there is no way to transfer the call to CPT. Please understand my frustration, I haven't had a washing machine and have had to use a laundry service, this costing me extra monies, please send me the correct procedure and protocol to action a formal complaint, this before I post on LinkedIn, Facebook and Twitter.
Much appreciated.
Clinton Fourie
We are still waiting for our refund, we also tried contacting Cheslyn Holmes, he promised us a refund, the proof of refund has been received but we are still waiting for the money to reflect back into our account. I really don't think that its ethical not knowing what is in stock, then being promised that its scheduled for delivery, then getting a cancellation email, you have held my money for almost a month now. Every time we try call you on the call centre number, the response is that the numbers are the same for both CPT and JHB branches and there is no way to transfer the call to CPT. Please understand my frustration, I haven't had a washing machine and have had to use a laundry service, this costing me extra monies, please send me the correct procedure and protocol to action a formal complaint, this before I post on LinkedIn, Facebook and Twitter.
Much appreciated.
Clinton Fourie
CF
Clinton F's update19 Aug 2020, 09:53
Reviewer Update
Hello Tammy,
We are still waiting for our refund, we also tried contacting Cheslyn Holmes, he promised us a refund, the proof of refund has been received but we are still waiting for the money to reflect back into our account. I really don't think that its ethical not knowing what is in stock, then being promised that its scheduled for delivery, then getting a cancellation email, you have held my money for almost a month now. Every time we try call you on the call centre number, the response is that the numbers are the same for both CPT and JHB branches and there is no way to transfer the call to CPT. Please understand my frustration, I haven't had a washing machine and have had to use a laundry service, this costing me extra monies, please send me the correct procedure and protocol to action a formal complaint, this before I post on LinkedIn, Facebook and Twitter.
Much appreciated.
Clinton Fourie
We are still waiting for our refund, we also tried contacting Cheslyn Holmes, he promised us a refund, the proof of refund has been received but we are still waiting for the money to reflect back into our account. I really don't think that its ethical not knowing what is in stock, then being promised that its scheduled for delivery, then getting a cancellation email, you have held my money for almost a month now. Every time we try call you on the call centre number, the response is that the numbers are the same for both CPT and JHB branches and there is no way to transfer the call to CPT. Please understand my frustration, I haven't had a washing machine and have had to use a laundry service, this costing me extra monies, please send me the correct procedure and protocol to action a formal complaint, this before I post on LinkedIn, Facebook and Twitter.
Much appreciated.
Clinton Fourie