Games of Trombones

Game is advertising a Ryobi XD-180 (Professional Grade) Cordless drill for R899

We live a distance from the nearest store , send my Mother in law to Game in Shelly Beach KZN

As usual there where NO STAFF to assist . When she did find a person with a mild interest to help ...

They convinced her to take the Ryobi HLD-180 (DIY Grade) drill and told her it's the exact same thing. Im pretty sure that even my 6 year old granddaughter will tell you DIY and PRO tools are not same

I was in Eastern Cape at the time and had no reception. Lucky I made contact with her before she left Shelly Beach and she returned that TOY drill.

She asked the floor manager where the XD-180 drill are . He said that it will be a SPECIAL ORDER and will take 4 - 5 weeks and it probably will never arrive ?????

Correct me if I am wrong , Is it not in the consumer protection ACT that if you advertise an item , that you should have stock of it ?

I can see why MASSMART should just shut down GAME as there is an culture of poor guest relations

Case and point . I did log a call with Game Customer Care

They got someone from Game Shelly Beach to call me ....... This person was unable to communicate in ENGLISH and could not tell me when they will have stock .

At least I was able to decipher that there IS AN ORDER ON THIER SYSTEM for that item . However this person failed to understand that I would like him to contact his buyer or supplier to find out when goods will arrive

I honestly cant refer anyone to GAME

Thank you Leon