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Mohammad M
1 reviews | Active since Jan 2019
12 Dec 2024, 21:25
Game's new money-making scheme
Game claims Samsung is demanding payment for repairs and a release fee, even though the microwave was never sent to Samsung for service. Why are you ******ing money from me for an in-warranty repair?
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Replies (10)0
Replies (10)
Game's replyOfficial
13 Dec 2024, 10:55Hi there Mohammad, thank you for reaching out. I’m truly sorry for the experience you’ve had, and I understand how frustrating this must be. I tried contacting you but was unable to get through. Could you please let us know which Game store you returned the microwave to? This will help us look into the issue.
Game's reply13 Dec 2024, 10:55
Official
Hi there Mohammad, thank you for reaching out. I’m truly sorry for the experience you’ve had, and I understand how frustrating this must be. I tried contacting you but was unable to get through. Could you please let us know which Game store you returned the microwave to? This will help us look into the issue.
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Mohammad M's updateReviewer Update
13 Dec 2024, 10:59Menlyn
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Mohammad M's update13 Dec 2024, 10:59
Reviewer Update
Menlyn
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Mohammad M's updateReviewer Update
13 Dec 2024, 11:01I spoke to Samsung, and they mentioned they have not received any microwave from Menlyn Game since the beginning of the year. Mine was an October matter. According to Samsung, no repair request has been received that's related to mine.
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Mohammad M's update13 Dec 2024, 11:01
Reviewer Update
I spoke to Samsung, and they mentioned they have not received any microwave from Menlyn Game since the beginning of the year. Mine was an October matter. According to Samsung, no repair request has been received that's related to mine.
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Mohammad M's updateReviewer Update
17 Dec 2024, 08:19I need my microwave repaired or replaced. I do not care about management feedback. You ****! Samsung never received the microwave for repaird. You wanna ****** money from me. This is the lowest form of *****!
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Mohammad M's update17 Dec 2024, 08:19
Reviewer Update
I need my microwave repaired or replaced. I do not care about management feedback. You ****! Samsung never received the microwave for repaird. You wanna ****** money from me. This is the lowest form of *****!
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Mohammad M's updateReviewer Update
17 Dec 2024, 12:18I did not receive an SMS, not that I can recall.
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Mohammad M's update17 Dec 2024, 12:18
Reviewer Update
I did not receive an SMS, not that I can recall.
Game's replyOfficial
18 Dec 2024, 10:00Hi Mohammad, I'm sorry to hear you have not received feedback. You will be contacted through the course of the day with an update on your repair. Once again, we do apologize for the inconvenience this has caused.
Game's reply18 Dec 2024, 10:00
Official
Hi Mohammad, I'm sorry to hear you have not received feedback. You will be contacted through the course of the day with an update on your repair. Once again, we do apologize for the inconvenience this has caused.
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Mohammad M's updateReviewer Update
19 Dec 2024, 12:51This cannot be the way you make money. There are other ways to grow a business. The matter remains unresolved two weeks later! All I wanted was for my microwave to be repaired or replaced; however, you're ******ing money from me.
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Mohammad M's update19 Dec 2024, 12:51
Reviewer Update
This cannot be the way you make money. There are other ways to grow a business. The matter remains unresolved two weeks later! All I wanted was for my microwave to be repaired or replaced; however, you're ******ing money from me.
Game's replyOfficial
20 Dec 2024, 13:43Hi Mohammad, I understand it is frustrating waiting on feedback, however, our team has re-escalated your matter and we are currently awaiting the stores response. As soon as there is an update, you will be informed.
Game's reply20 Dec 2024, 13:43
Official
Hi Mohammad, I understand it is frustrating waiting on feedback, however, our team has re-escalated your matter and we are currently awaiting the stores response. As soon as there is an update, you will be informed.
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Mohammad M's updateReviewer Update
20 Dec 2024, 13:58Game Menlyn will not have a response becaue they ****. Samsung confimred that Game Menlyn did not send them a micorwave in the whole month while Game Menlyn claims that Samsung is demanding an ******ion feed of R350 or payment of R 1800 for repair ofan in-warranty R1999 micorwave. Ridiculous!
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Mohammad M's update20 Dec 2024, 13:58
Reviewer Update
Game Menlyn will not have a response becaue they ****. Samsung confimred that Game Menlyn did not send them a micorwave in the whole month while Game Menlyn claims that Samsung is demanding an ******ion feed of R350 or payment of R 1800 for repair ofan in-warranty R1999 micorwave. Ridiculous!
Game's replyOfficial
24 Dec 2024, 08:23Hi there Mohammad, thank you for getting in touch. The store provided you with a technical report and that came from the service center. Unfortunately the warranty does not cover ****roach infestation.
Game's reply24 Dec 2024, 08:23
Official
Hi there Mohammad, thank you for getting in touch. The store provided you with a technical report and that came from the service center. Unfortunately the warranty does not cover ****roach infestation.