Games Negligence

I returned my telefunken flat screen television back at game which i bought a year back. I did not show pictures and could not switch it on. It was taken for repaisr when it came back after a month i took it home only to find out that the neck of the stand was missing. I returned back to game reported this and they said they will call the company that was doing the repairs to find out why the neck was not put back. i called them after a week they said that the company that was fixing says the neck was not there i went in the store spoke to the manager Mr Govender he said hed make sure the matter is ressolved by the beggining of the week.I got a call was advised they had found the neck and will transport it by end of the week. I called on a thursday that week was told that the neck has not been delivered as soon as they get it they will contact me to come fetch it. STILL now Im waiting for their call and 2 months already goneby Im so disappointed with Game and their management cause if this is the kind of customer service they give to their clients then they all need to go for TCM training. Im left with a TV thats just sitting there. I am going to take this matter further.