GAMES LIES - Where is my refund.

I placed an order with Game on 30 April (the website indicated that there was stock available in the desired items). Understanding, that there would be a delay with regards to delivery I waited the 10 days GAME said it should take for me to receive my order. Over this period I received NO communication from GAME whatsoever. It was only when I eventually contacted them for an update (via the online chat because it was impossible to reach the call center) that they offered to look into the matter. I was told someone would come back to me with feedback. Nobody ever did. I waited another few days before I contacted the call center again, I was told my order (desks and office chairs) were in the warehouse. Someone was going to follow up and find out when my order would be dispatched. I waited again. When I called again, I was told that there appeared there was a shortage of stock and that they were trying to source stock. At this point I had had enough of the sorry excuses, and lack of communication and I cancelled my order on 19 May 2020. I was told cancellations take a few days to process, but once the order was cancelled I would receive confirmation and I should receive my refund within 7 to 14 days. On 22 May I sent correspondence asking for confirmation that the order had been cancelled. I never received any response. 26 May 2020 - Game rocks up with a partial deliver (AFTER CANCELLATION 5 days earlier). I rejected delivery as instructed by a GAME call center agent. 27 May 2020 - I received correspondence that my order has been partially refunded. The refund should reflect within 7 working days. It is now 30 June - I have still not received the partial refund.

I HAVE STILL RECEIVED NO FEEDBACK FROM GAME REGARDING THE CANCELLATION OF MY ORDER.

I HAVE STILL NOT RECEIVED ANY REFUND

I HAVE BEEN CONTACT 3 TIMES BY GAME TO ASK FOR PAYMENT OF THE BALANCE DUE ON MY ACCOUNT (THE BALANCE PAYABLE BY 30 JUNE) WHICH WAS R63.00. GAME OWES ME OVER R4000!!!!!!

AFTER MAKING TIMEOUS PAYMENT TODAY, I HAVE BEEN CONTACTED BY A ROBOT TWICE - ASKING ME TO MAKE PAYMENT.

WHEN SPEAKING TO THE DEBT COLLECTORS I HAVE BEEN PROMISED THAT A MANAGER OF THE RCS HEAD OFFICE WOULD CONTACT ME - VIS NAIDOO - ON THREE OCCASIONS HE HAS NOW FAILED TO CONTACT ME.

DESPITE COUNTLESS REQUESTS FOR REFERENCE NUMBERS I HAVE ONLY BEEN ABLE TO GET A REFERENCE NUMBER ONCE.

MY BOYFRIEND HAS BEEN POSTING COMPLAINTS ON HELLOPETER SINCE THE START OF JUNE, TO WHICH WE HAVE RECEIVED FEEDBACK THAT THE REFUNDS ARE BEING PROCESSED - HOW ???? HE POSTED NO DETAILS OTHER THAN THE ORDER NUMBER?

I AM TIRED OF YOUR LIES, GAME.

WHERE IS MY REFUND?

WHEN WILL SOMEONE SENIOR CONTACT ME TO DEAL WITH THIS?

I WILL NEVER DO BUSINESS WITH GAME AFTER THIS...