Game's horrible service continues

I have never ever experience such horrible service. I placed an order 25 April 2020 and today is 25 June 2020, 2 months later i am still waiting for my money to be refunded. Game doesn't respond to my emails that i have sent multiple times, I see that they have deactivated their online chat services and every time I want to know how far they are in the refund process, I have to buy airtime and hope that someone answers. Its really frustrating because everyone I have spoken to keeps on telling me the same thing, that they will follow up and give me a call back. But no one calls me back. I have never experience this kind of service and I'm really disappointed in Game. They are such a big company, with no sense of customer service and I would not advise anyone to place online orders at Game. I feel like they are *****ing my money. I'm never buying anything at Game again.