GW
George W
1 reviews | Active since Jul 2018
09 Jan 2024, 16:42
Games games games, no service.
Order placed in mid Dec 2023. Got email confirmation to collect at PickUp point in Menlyn. Product was not there. Since then, called the customer care line probs seven times, but still no product delivered to me or the PickUp point. Game has my money, which now amounts to theft, as my product was not delivered.
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Replies (3)0
Replies (3)
Game's replyOfficial
09 Jan 2024, 17:23Hi George, thank you for reaching out. I'm sorry, for the experience you're having with your order. This is not the service we strive to provide. Your query is with our finance team, and you will be contacted as soon as there's feedback.
Game's reply09 Jan 2024, 17:23
Official
Hi George, thank you for reaching out. I'm sorry, for the experience you're having with your order. This is not the service we strive to provide. Your query is with our finance team, and you will be contacted as soon as there's feedback.
Game's replyOfficial
10 Jan 2024, 10:28Our finance team has advised the refund was processed. I have re-escalated your query.
Game's reply10 Jan 2024, 10:28
Official
Our finance team has advised the refund was processed. I have re-escalated your query.
Game's replyOfficial
11 Jan 2024, 10:02Hi George, I see the colleague handling your query has been in touch with you and are working on getting a new sales order done so that the trimmer can be dispatched.
Game's reply11 Jan 2024, 10:02
Official
Hi George, I see the colleague handling your query has been in touch with you and are working on getting a new sales order done so that the trimmer can be dispatched.