GAME's EXCHANGE POLICY

I purchased a Hoover Wet and Dry vacuum cleaner from Game on 5 Oct 2022 and returned it on 6 Nov 2022.

While using the vacuum cleaner for the 3rd time within the first month after purchasing the product it cut out and stopped working. The machine was warm and had an funny smell.

On arrival at the store of purchase I was told I cannot exchange the product as the 7 days exchange warranty expired. So I must use the product within 7 days and it must break within the 7 days to be able to exchange it.

I now have to wait 21 days for Game to decide whether they going to refund me, exchange the product or fix the product.

GAME sold me a faulty product. The issue is between Game and Hoover. I am the customer. I am now without the product I bought. It is very inconvenient to wait 21 days for an outcome.

I bought a brand new product. It is faulty. I returned it within a month after purchasing. I do not want a repaired machine. I bought a new product and expect a new product. Not something that's been worked on.

About 2 years ago I bought a Russell Hobbs kettle at Game. It broke after 2 months. I took it back and it was exchanged without any problems.

I refer you to GAME's very nice advert against their walls:

HAVE NO SHAME IN YOUR EXCHANGE GAME

IF WE STOCK IT WE SWOP IT

This is a joke!!!!!. Misleading the client.