Games Disappointing Service

am interested in buying a new washing machine,I shopped around and found a good deal at Games Mall@Carnival,the prize was out of my budget but the consultant advised that I could use the Game Credit card to cover the gap,he advised me that I need to go into ANY Games store with my I'd,pay slip and bank statements.I was at lakeside mall and went into the store with all requested documents however lakeside mall did not have the deal I wanted,but I continued with the application,on Saturday I received and SMS MR KANNIGAN, "Congratulations your Game Card application has been approved. Please visit your nearest store with your ID to collect your card" .Because lakeside mall did not have the required stock I decided to go back to Carnival GAME with my ID as the SMS clearly stated that I could go to any Game store.When I got there the credit desk told me I have to go back to lakeside mall to collect the card,I was upset and went to service to speak to the manager, I Spoke to the Admin manager named JoAnne (not 100% sure if correct).When I left the credit desk I was already aggravated and by the time I got to the manager I really did not need more bad Service,I told her my situation and she explained to me exactly what the credit desk told me,I expressed that its a huge inconvenience for me to travel to lakeside mall then come back to Carnival Mall,she basically told me that I should have asked the consultant at lakeside mall, because I work in customer service as well I became sooo infuriated with her as I know the NCA and consumer rights,so I expressed that I have a Degree in finance and I know that according to ombudsmen compliance ,if I has a customer purchase a financial product its the Consultants duty to explain the basic main features so that I am a customer am satisfied, not the other way around,and her shocking response was " and I have been working here for 12 years" so I was stunned that if she is employed in customer service for over ten years,how on eart in 2017 do you give a response like that to a new customer.I have done some research for JoAnne ad the other staff at Carnival mall Game,its called the "H.E.A.R.D" technique as I hardly ever use Hello peter,in the last 5 years I have only logged 4 reviews in which one was a compliment,but in 2014 I logged a service complaint against the same Mall@Carnival Store,which means out of my 3 hello peter complaint's iv two is for the we store