Games customer service is non-existant.

I bought a pool pump from Game via their online service in December. The pump was delivered timeously and Iooked forward to a relaxing holiday by the pool. It failed after a few days just before Christmas. I logged a return shortly after Christmas and I am still waiting for it to be collected.

I logged a complaint on their whatsapp platform in Early January. I was told their was a system glitch, that their was a backlog, that it had been escalated on the 2nd Jan. My reference was 26IJ0.

It was quite obvious nobody wanted to resolve it when I was told to just take it to your local game store - This wont help me - I need the pool pump and there is no stock in store!

I logged further complaints and got more reference numbers but nobody has resolved. I got an email to which I rep**** and then silence.

It is now 10 February - 45 Days later. My pool is green, and cannot be swum in and it is the hottest summer. I phoned game and got the generic answer today. When I asked for a manager to escalate it to - I was told there was nobody who could help.

How is this acceptable. And no game - it is your obligation to collect and replace at your cost (see consumer protection act) and I expect the pump replaced.

Please let me know how you intend rectifying this?