PN
Paul N

1 reviews | Active since Jan 2014

28 Sept 2018, 05:33

Games Contempt for its Customers

Game and Hisense - Contempt for our Constitution My right to receive a product in working order, or it has to be replaced, was spat upon by Hisense and Game. We educate and entertain children at Orphanages and the elderly at Old Age Homes. We purchased a Hisense T.V. from Game to use it with them, by educating and playing with the children and playing Music videos for the Elderly, while we all sing; it was faulty, the Screen was incorrectly installed and it broke with the slightest touch. Neither Game nor Hisense had the decency to replace it so nothing for the Orphans or for the Elderly. Thank you Game and Thank you Hisense for your disdain for your customers, our rights and for good business practice. You are both a disgrace, in my opinion, and in the opinion of family and friends and probably in the opinion of others too.

0
Replies (3)
Game
Game's reply28 Sept 2018, 08:19
Official

We are in receipt of your complaint with reference ***3 and apologise for any inconvenience caused.

Please allow Senior Management to investigate this matter where after they will contact you to discuss this matter.

Regards.

Group Customer Service Advisor

***

Tel: ***73

/rt

Best regards,

Game
Game's reply28 Sept 2018, 13:33
Official

We confirm that we have been advised by the store that this call was logged in January as well. The screen is cracked and no cracked screen is covered under the guarantee and the store will not replace the TV, neither will Hisense.

Regards.

Group Customer Service Advisor

***

Tel: ***73

/rt

Best regards,

PN
Paul N's update28 Sept 2018, 14:00
Reviewer Update
No less than I expected from a company that hates our constitution, which guarantees that manufacturing faults must be replaced!