Game's apologies are empty, feedback non-existent.

We ordered a bicycle on-line on the 25 September 2021. The promised delivery date was within 5-7 days, according to the website.

On Monday, 4 October 2021, 9 days after ordering, I phoned the customer care line to inquire the expected delivery date. The lady promised to come back to me.

The next day I spoke to Thandi, and she promised to get back to me.

On Wednesday 6 October I spoke to Kay (?) and he said that he would send me the waybill information so that I could track it myself.

On Friday afternoon I received an e-mail to say I must confirm delivery. I checked the Game website to see the status of my order, and it said delivered.

This morning, Monday 11 October, still no bicycle! At the second telephone call to the client center I eventually received the courier waybill number, only to confirm that the couriers only received the bicycle on Friday afternoon after 17:00, confirming that the previous feedback was untrue.

The bicycle was only delivered at 11:30 on Monday 11 October.