Game's After Sales Service is Terrible (3rd Complaint)

In response to my 2nd HelloPeter Compliant regarding the same query ongoing for 2 months now:

- 1 Feb: I receive a call from Time Freight and Game to advise that my faulty fridge will be collected and replaced either on the 1st or the 2nd of Feb. No Collection

- 4 Feb - Morning: I get a call from Game to advise that the delivery of the Fridge was attempted unsuccessfully, but that was proven to be untrue. I asked for a call back that did not happen.

- 4 Feb - Afternoon: I called Time Freight and they confirmed that Game cancelled the delivery and exchange. I called Game and they "escalated" to Head Office and they promised me call by end of business. I received a call at 14:13 from a gentleman from "Head Office" i assume advising me that Time Freight did not have a Credit Voucher and hence they were unable to fulfill the collection and exchange. He promised me that they next call i would get would be from himself or Time Freight confirming the delivery that day.

- 5 Feb: No call received.

With the aim of resolving this issue quickly i have been helpful with all the people who have contacted me, however none of the promises made have been kept - the minimum being the promised feedback. The people who contact me state that they are empathetic - however i their actions do not match this. The purpose of have a fridge - is to keep my perishable food safe to eat for long periods of time (especially living an area that has high humidity). I do not believe you are empathetic to my situation - as i have had to discard a lot of food by the lack of refridgeration. This is still affecting my wallet - as i am forced to purchase food on a daily basis. I expect whoever contacts me address this concern resulting from the lack to resolve my initial query. At this point - promising to delivering my fridge is not enough.

Terrible Service