Game's After Sales Service (is STILL) Absolutely Awful

Its over two months and i still don't have a working fridge.

You are supposed to provide me with a new replacement fridge after technicians were unable to fix it. Its been a week since the faulty fridge was returned to me and there has not been any contact regarding the replacement unit.

Why does one have to constantly follow-up with you just to get what i have paid for?

The level of service is absolutely awful.