Game/RCS not closing settled account

I settled my game account and asked at the store to have the account closed, I have been calling game/rcs for almost a week and being told the same generic thing that “we will submit something for the account to be closed” they have been submitting that something since last week when I made the payment. They’re busy giving me a runaround instead of closing the account. I have not revised one correspondence from them, I have to constantly call them. For something as simple as this they sure are dragging it out. Just close the account and send me my paid up letter. This is honestly so frustrating and infuriating.