BC
Bernice C
1 reviews | Active since Mar 2024
04 Feb 2025, 14:38
Game/RCS
Game/RCS I previously posted about a delay in refund and countless calls I made to sort it out. Well after posting on Hellopeter I received a call. Then I sent evidence. My suggestion is that when dealing with Game on chat "take screenshots" which I did. Staff from both RCS and Game online have been polite. Furthermore email them, it helps. Problem resolved and apology accepted.
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Game's replyOfficial
06 Feb 2025, 11:53Hi Bernice, thanks for getting in touch. We truly regret to hear about your unsatisfactory experience with our service, and we appreciate you bringing this to our attention. It's clear that we have let you down, and for that, we sincerely apologize. Please know we are here to assist you should you need any further help, whether it's a question, complaint, or simply a comment. Once again, we apologize for any inconvenience caused and appreciate your patience and understanding.
Game's reply06 Feb 2025, 11:53
Official
Hi Bernice, thanks for getting in touch. We truly regret to hear about your unsatisfactory experience with our service, and we appreciate you bringing this to our attention. It's clear that we have let you down, and for that, we sincerely apologize. Please know we are here to assist you should you need any further help, whether it's a question, complaint, or simply a comment. Once again, we apologize for any inconvenience caused and appreciate your patience and understanding.