PL
Phillip L
1 reviews | Active since Dec 2017
27 Dec 2024, 10:57
Game,I want my money in my account today
I bought something online and on the 18th got email that it's out of stock and refund has been processed will get refund within 2-5 working days.to my surprise today when I call was told they did not have my banking details question is why was I not asked to send banking details and bow I'm being told will get refund after 18 days unfortunately not wait for dat 18 days I want Mt money into my account today, I'm not accountable for their incompetence the fiance team was supposed to call or send email requesting banking details ...can I have my money into my account today
Helpful (0)
Replies (8)0
Replies (8)PL
Phillip L's updateReviewer Update
28 Dec 2024, 13:12I am still waiting for my money,I will report this to the ombudsman
PL
Phillip L's update28 Dec 2024, 13:12
Reviewer Update
I am still waiting for my money,I will report this to the ombudsman
Game's replyOfficial
29 Dec 2024, 10:26Hi Phillip, we sincerely apologize for the delay in your refund process. We understand your concerns especially when there has been a delay. Please be assured that your case has been escalated to our finance department and they are working diligently to speed up the process. We appreciate your patience and understanding in this matter. Once the refund process is complete, we will inform you immediately. Thank you for your continued support and patience.
Game's reply29 Dec 2024, 10:26
Official
Hi Phillip, we sincerely apologize for the delay in your refund process. We understand your concerns especially when there has been a delay. Please be assured that your case has been escalated to our finance department and they are working diligently to speed up the process. We appreciate your patience and understanding in this matter. Once the refund process is complete, we will inform you immediately. Thank you for your continued support and patience.
PL
Phillip L's updateReviewer Update
30 Dec 2024, 12:18May I please have my money in my account today been wiaitng for too long now, I will never wait for 14 days I am going to drag this to social media and the ombudsman.....can I please have my moey
PL
Phillip L's update30 Dec 2024, 12:18
Reviewer Update
May I please have my money in my account today been wiaitng for too long now, I will never wait for 14 days I am going to drag this to social media and the ombudsman.....can I please have my moey
PL
Phillip L's updateReviewer Update
31 Dec 2024, 11:30For how long must I wait, I don't even get a call or anything from your finance
PL
Phillip L's update31 Dec 2024, 11:30
Reviewer Update
For how long must I wait, I don't even get a call or anything from your finance
Game's replyOfficial
31 Dec 2024, 13:32We apologize for the inconvenience and understand the importance of timely updates. We're working to resolve the issue promptly and we'll keep you informed on your case's progress.
Game's reply31 Dec 2024, 13:32
Official
We apologize for the inconvenience and understand the importance of timely updates. We're working to resolve the issue promptly and we'll keep you informed on your case's progress.
PL
Phillip L's updateReviewer Update
02 Jan 2025, 12:18May I please have my money, I really don't understand why you so ****en ***********, I have requested my refund and still to date u still ****en telling case escalated to finance, please give my ****en money back u making me a fool by always telling u will refund my money still to date nothing has been done **** you GAME i want my ****en money
PL
Phillip L's update02 Jan 2025, 12:18
Reviewer Update
May I please have my money, I really don't understand why you so ****en ***********, I have requested my refund and still to date u still ****en telling case escalated to finance, please give my ****en money back u making me a fool by always telling u will refund my money still to date nothing has been done **** you GAME i want my ****en money
PL
Phillip L's updateReviewer Update
04 Jan 2025, 05:24Haibo if you don't want with my refund please advise so, I have been waiting for too long now I want my money, can I please have my refund
PL
Phillip L's update04 Jan 2025, 05:24
Reviewer Update
Haibo if you don't want with my refund please advise so, I have been waiting for too long now I want my money, can I please have my refund
Game's replyOfficial
06 Jan 2025, 12:40Hi Phillip, I am so sorry to hear that you have not received your refund yet. Please note that your query is with our finance team to assist you with your refund, as soon as the refund has been processed you will be notified.
Game's reply06 Jan 2025, 12:40
Official
Hi Phillip, I am so sorry to hear that you have not received your refund yet. Please note that your query is with our finance team to assist you with your refund, as soon as the refund has been processed you will be notified.