Game.eftd no goods received. terrible service

We recently purchased a large smart tv from game in gateway. Eft clearance confirmed at game head office. We spoke to yuveshan at game head office he told us its perfectly fine to go and do collection. Arrived their only to fi d out that he ***********ly failed to do his job of notifying gateway to release the goods. And he becomes unreachable due to the weekend.we paid the expense of hiring a vehicle to collect the goods. And umhlanga branch is far off from where we live. Had to use this branch they only had The stock . We called him on monday he started with excuses and not even an apology for the inconveniece and expense he caused us .he refuses to do a delivery and wants us to incur the cost of collection again due to negligence. We requested he do a delivery free but he refuses point blank .full of **** .After the first call. He started avoiding our calls.upto over 15 min on hold at a time. And then promises to return the call only to lie and not do so.once they have ur money their customer service becomes terrible. Games upper management staff need to catch a wake up call in terms of customer service .being ethical. And stepping up and compensating when they are negligent dont blame the clients. Jus because they apart of a mass group doesnt mean that your sales cant be affected from your terrible customer service. Still no delivery of tv. Not even an email from their head office about the follow up . They happy to sit ur money without them ffg up on ur goods. Floor staff try but even they suffer with difficulty from upper management and head office. Seen it first hand.

Unhappy client.will not recommend Purchasinh from game gateway.