Game/Defy horrible customer

The poorest customer service ever. I bought a Defy water dispenser fridge on the 28th of September and it was “same delivery”. The following day I plugged the fridge, only to find that the fridge doesn’t cook. Few days later I went back to Game Pritchard Street in Johannesburg and I was told that a Defy tech will come and check it before it can be replaced. The next day a Defy tech calls and told me he will come and check the fridge, later on when I called to check if he close he just asked me what is wrong with the fridge which I explained and he said he will call me when he arrives in a few minutes, three hours later I call thinking maybe he got lost, he asked me again what’s wrong with fridge and I explained then he told me he went to see another customer and will come the following day. I am now stuck with a new fridge that’s not cooling....right now I just want my money back