Game Zevenwacht - so disappointing

I purchased 2 Samsung products at Game Zevenwacht on the 15th of October 2019 - I purchased a Fridge and Washing Machine.

The washing machine works perfectly, however, the fridge started making a some weird noises a couple weeks later.

I was initially advised that if any problems occur within 7 days i should contact them and they will arrange for a straight swap with a new unit. When i called, that duration had already passed (2 weeks later) - i was then advised by a game employee by the name of "Innocence" that he would contact Samsung and arrange for a technician to see the fridge. When the technician came out, he advised that it is indeed an irregular sound and advised that if we want a new unit, we should contact the store to arrange this.

I subsequently called the store to organise this (1 month or so has already passed at this point) - I was advised Innocence that he would contact samsung and come back to me. It was now December 2018 and i still had no idea what was going on.

I called the store multiple times, leaving messages with "Gillian Greene" (the initial sales employee) who said that she will ensure that she will either get back to me or have innocence do that (which never happened).

I am no in a position where i have a noisy fridge which i need returned, but nobody from Game Zevenwacht is assiting me to do this.

I have been unable to find time to go to the store as i expected it to be a simple enough process to arrange over the phone.