Game Zevenwacht mall

I really got the worst service at Game Zevenwacht mall Kuilsriver. Took my faulty printer in told them if warranty is over do not fix . To my surprise I got an SMS to fetch my printer, upon arrival I was told to pay a R450 rejection fee because they had a look at the printer. So to get my faulty printer back I have to pay the fee. I spoke to the manager and he said he'll get back to me. I went back he was off and customer service said he will contact me again. Up until today it's been a month now since the first time I was there no one has called me back!!! Really bad customer service from a manager of the store! Why must I pay to get my faulty printer back as I told them if warranty is over they must not do anything!!! They Wana fix my printer for almost the same amount as a new printer how ridiculous is that... I'll never buy electronics from them again . Customer service very poor!!! I would just like my printer back asap...