Game = zero after sale services

Hi, This whole experience started well. My fiancé and I bought a DEFY double oven at Game Tygervalley and they graciously agreed to store it for us. Everything was great.

Upon installation we noticed the top-oven door was not opening correctly. We called Game and they sent a DEFY technician and at the seconds callout the technician realized there was a massive mechanical fault. Game should replace the oven.

Here comes the horror story.

We had to call Game about 4 times and lastly physically go to the shop. Each time Game had an issue with why they could not replace the oven. Eventually Game agreed. Again we had to call Game continuously and facilitate the whole process.

Eventually Game brought the new oven and DEFY sent a electrician to install the new oven. This whole process took plus minus 75 days!

Currently the old oven is still standing in my house, again we must facilitate this process and take ownership of this problem. Game, if you can read this, please come and get the oven. This should not be a customer issue and is frustrating for us and should be embarrassing for Game.

My recommendation, do not buy any appliances from Game unless you know there is no faults, as after sale services does not exist.