Game Zavenwacht Cape Town. Horrible service by the management even the complaints department.

I purchased an Aux capble on the 1st week of April 2018, 2 weeks ago I discovered that the cable is faulty so on Monday 14 May 2018 I decided to go and return the item so that I could be refunded with another 1 as I felt it was too soon for the item to give up on me. I spoke to a lady which made a phone call to her manager and he told the lady not to return the item for me, I than asked to speak to the manager and asked him to come over. He came to me and told me that the item could not be returned as Aux don't have any warranty but he asked he's collegue if I had a till slip she said no customer lost the slip of which that never allowed her to refund or return item for me. The manager by the name of Mr Ismail Isaac's changed he's story infront of me he than went on when I argued about the warranty he told me I could even go to compu max and ask if they have warranty on Aux I than asked if are of they in 1 group with game now that he's referring me to them he is said no, so I asked him why is he referring me to them than he's couldn't give an answer. Mr Ismail Isaac's even asked me how does he know if I didn't break the cable myself this really broke me as if now I'm stupid I buy things and break them and return them without till slips, so what will I gain here. So he asked for a till slip, told him I lost it with the box the slip was inside the box, so he asked me how does he know if I really purchased item with them I than asked why would I walk in at they store just cause my cable doesn't work and lie and says I purchased it with them he said he doesn't know, I than told him to check they footages if I was @ the store and even check on their Archives or back up. He said that they don't have that. So my problem is if I had the slip would I be refunded clearly yes even if the item doesn't have warranty or he only said this because he knew that I don't have a till slip and couldn't answer all the questions that I'm asking him so he's using that as he's back up, he thought maybe. I asked Mr Ismail Isaac's so does this mean that I'll have to purchase an Aux from them each and every month he just looked at me and couldn't give an answer. I asked 1 of the colleagues for their complaints departments email address and I sent my complaint on Monday the 14 May 2018 since than no one has got back ********** Such a horrible service.