BL
Bonolo L

1 reviews | Active since Sept 2015

24 Oct 2019, 15:24

GAME YOUR SERVICE STINKS MORE THAN A SEWAGE SYSTEM

Mafikeng GAME please get your act together, it's imparative. I just bought 2 Camp Master Gazeboz for R1300 each including 2 chairs and a few other essentials. I paid for the goods, when I was supposed to leave the shop I was ambushed by a security named Mandy, she scrutinized my receipt while letting other customers to pass without even looking into their trolleys. Maybe I look like a ******** who belongs at C-Max that's why my receipt and trolley were studied like a forensic report.

I explained to Mandy that I purchased a combo deal, a gazebo and 2 chairs, I had 4 chairs because I took 2 gazebos she told me she doesn't understand. I nicely asked her to ask for assistance from someone who understands she blatently told me she can't leave the door I started to loose my patience. She can't leave the door but yet other customers are exiting without even giving them a glance. I asked her if she cant leave the door does she expect me to stand there till eternity. We started exchanging words, I asked her not to backchart me as we are not friends am a client. I asked to leave the store she started screaming her lungs out. "motho o tswa Ka stock" I was very ****ed now people were watching WWE RAW at the door she was pushing my trolley and didn't want to let me go. I am a loyal Game customer and a prominent member of society, but a security officer treated me like dirt. The trolley attended came to my rescue, he asked me to go back to the shop, for them to sort the issue out. When we got to the client service there was no one. I lost it after several attempts of requesting to see the manager I was ignored then I left the store.

1. Please deliver my goods, I need them before close of business today I need them for the function today. 2. Replay your CCTV footage and check if the security officers are doing what thy are supposed to do or they are just there to harass us. 3. Train your people to be conversant with specials and the store products, it's not the client's duty to explain the specials to the cashiers and other staff members its their duty to do so. 4. Offer the trolley attendent a permanent position he has the best customer attiquet compared to 90% of your staff. He even followed me to my car showing genuine concern. He said if he could he would bring my staff to the car but unfortunately I have to sign for them

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Replies (2)
Game
Game's reply24 Oct 2019, 16:59
Official
Hi Bonolo, 

Thank you for your feedback.

I would like to apologize for the overall experience, i have tried calling you on the number provided but to no avail.

If you need further assistance, please contact us on *** and request to speak to Tammy.

Kind Regards
Tamlyn Lockman



BL
Bonolo L's update25 Oct 2019, 14:00
Reviewer Update
I only saw 1 missed call, was that the best you could do? Was 1 phone call the only means at your disposal. You need to start Taking customers seriously. The audacity, you even reversed the transaction without talking to me first fir an amicable solution. What about the money I've lost due to your appauling service.