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Francois B
1 reviews | Active since Aug 2009
01 Jun 2015, 09:33
GAME you're running the circus
I've purchased a Whirlpool Tumble dryer from this GAME franchise in the morning of 30 May 2015<br> I've paid for the machine and promised delivery during the day. By 17:15 I realized that nothing will be delivered and I had to deal with one of their junior managers. He seemed like a real manipulative individual and all made sense to me why they can't deliver on promises. I know other retail chains would be very glad about business of over R5000, but Game is happy not to get it<br> <br>
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Game's replyOfficial
02 Jun 2015, 09:34Hello francois2k,
We acknowledge receipt of your complaint with reference ***.
Please accept our humble apology for the poor service received in our store, this is not the image that we would like to portray to our valued customers.
We are most definitely taking action in the matter. The delivery was already on route when you turned it around.
We confirm that management did discuss this matter with you and we look forward having you in the store again soon.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint with reference ***.
Please accept our humble apology for the poor service received in our store, this is not the image that we would like to portray to our valued customers.
We are most definitely taking action in the matter. The delivery was already on route when you turned it around.
We confirm that management did discuss this matter with you and we look forward having you in the store again soon.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
Game's reply02 Jun 2015, 09:34
Official
Hello francois2k,
We acknowledge receipt of your complaint with reference ***.
Please accept our humble apology for the poor service received in our store, this is not the image that we would like to portray to our valued customers.
We are most definitely taking action in the matter. The delivery was already on route when you turned it around.
We confirm that management did discuss this matter with you and we look forward having you in the store again soon.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint with reference ***.
Please accept our humble apology for the poor service received in our store, this is not the image that we would like to portray to our valued customers.
We are most definitely taking action in the matter. The delivery was already on route when you turned it around.
We confirm that management did discuss this matter with you and we look forward having you in the store again soon.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73