1 reviews | Active since Oct 2013
Game you are disappointing
The poor service delivery by Game at Greenstone I am shocked. First off my boyfriend went and bought a fridge on the 24 May 2019 when he got home he realised it was 10cm to big no problem they gave us a credit but we had to wait.
Secondly On the 2nd June 2019 we go off to Game to look at fridges and he shows me the one he wanted and said it was to big, the floor assistant say no it's 910 we like no it's not its 960 it's 10cm to big for us it says so on the fridge the details are there, he proceeded to tell us to ignore that information as it was wrong. I told him that information was wrong and it should be changed, anyway we bought the fridge and was told we would get delivery on Monday.
Third thing it is Monday and we don't have our fridge. The fridge was collected at 13:55 and by 17:55 we had no fridge please bare in mind we stay 10min away from Greenstone. Trying to find out where our fridge was an absolute nightmare they couldn't track the drivers, let alone get hold of them on their phone. The delivery company they use the owners phone was even off and she didn't even bother sorting out our problem. Customer services at greenstone have said this is not the first complaint they have received for this delivery company. Sheryl Chetty is the owners name, I will make sure any deliveries I make in future may not go through you!
Game don't you think it's time to change your delivery service?
Thank you for taking my call.
As discussed during our telephonic conversation.
I will escalate this matter immediately to management and they will contact you with feedback.
I do apologize for the inconvenience caused.
Kind Regards
Mlindeli Ngcana
Game Online Support: Tel: ***
Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)
Game Sure Extended Warranty Enquiries: Tel: ***/ ***
Game Sure Extended Warranty Enquiries: Tel: ***/ ***
www.game.co.za
Thank you for taking my call.
As discussed during our telephonic conversation.
I will escalate this matter immediately to management and they will contact you with feedback.
I do apologize for the inconvenience caused.
Kind Regards
Mlindeli Ngcana
Game Online Support: Tel: ***
Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)
Game Sure Extended Warranty Enquiries: Tel: ***/ ***
Game Sure Extended Warranty Enquiries: Tel: ***/ ***
www.game.co.za
