Game - Worst Service from from payments/ customer care dept ever received.

I am absolutely sickened at the revolting level of service from Game, or should I say the customer service / payments department. Every month I travel all the way in to my nearest branch to pay my account (30kms away). Beginning of August I realised I could not do it and decided to EFT a payment. I looked at the email monthly statement. It states to use your 19 digit card number as reference - however there are 16. I then opened the statement attachment and it states my account no as: 000 followed by the card number. I noticed that there were no banking details listed so decided to call and get clarification on the bank details and reference number to use. Almost 50 mins on hold I decided to use the bank approved beneficiaries on my banking and paid the amount due to Game Card. (please note you cannot see account numbers when using this). After making payment I took it as fine until I received a msg to say my account was unpaid. I called to enquire and that is when the nightmare began. First, I was told to email the POP again. Did this twice. After much back and forwards emailing and calling I started getting incredibly frustrated. I advised them that I had a large order of chicken arriving (7k worth) and had been planning on going in to buy a chest freezer I needed for 2 x days time. I was urgently needing to use my account for this. I was told by a "supervisor" to go into the branch with my POP. They could then call the branch and organise to unblock my card for the freezer as I had clearly paid my account. I then drove all the way, only to be told there was nothing they could do, until I went into my bank and got the account details I had paid the money into. Please in heavens name explain to me how a company does not know their own bank account details - or what they have listed with my bank. As it was too late in the afternoon, and after much of a melt down on my part I decided to seek better service elsewhere and spent my cash money with House and Home. Should have gone there in the first place. After all the runaround and a lot of effort from my part I was able to get the account details the money was deposited to, and sent back as a reply on an email request for this I received with all the info. I was then emailed back I think 2 days later and told to send POP again! which I had already repeatedly sent. After AGAIN sending this I was asked for the bank details I had sent it to...again. Not one person actually bothered to put all the evidence together and take it down. Since the multiple calls....constantly being told it has been escalated, constantly being told I will receive a call back... receiving sms payment demands. Honestly. Finally after my last promise to sort it out and call me back within an hour (again this never happened) with profuse apologies from another so called supervisor I thought it was finally over, but oh noooo... I was mistaken. I went into the store to do my September pmt and was told my amount due on the account...think it was about R560... as usual paid a bit more - made R600 pmt. No mention of anything else overdue so finally believed it had been allocated...only to receive another msg telling my account was overdue. I then called again. Only to be told Augusts pmt was overdue. Again promised a phone call and escalation - he could see all the proof of payment and account numbers in my email threads. Guess what....no luck. More sms threats...another call from me. Promised that I would receive a phone call personally yesterday...(Wed). I should relax and not worry, it would be sorted. It was with the right people and would be sorted ASAP). Oh My...can you believe another forgotten call back and another sms received about my late payment, so once again I have made another call....had the joy of repeatedly having phone answered...and without as much a warning put on hold for up to 15 minutes at a time. Only to be told again by the woman that it was with the right people, was escalated and it should be done in a week. What a freaking joke.To be honest, I think your company does not even deserve the one star I am forced to give - minus 10 is more like it. How the hell can you not know your own account details - the person who assisted with the query at my bank found this hilarious - also, it is confirmed to absolutely be the correct account. I also am curious to know...do you find your staff in lucky packets? Because something is not right with them. How the hell can it take this long to simply check a statement for my payment - all proof repeatedly sent...and each time it is another week. Do they get trained by goldfish? Its seems to be the length of memory they have as they constantly forget to follow up with me. Right now, I feel that you have ****** my funds. I will actually never buy another thing from your store, and if this is not sorted by tomorrow, I will get great pleasure to stand at my local store and tell every person who is approached for an account or goes in to apply for one about your lack of service. I also suggest that you let the credit bureaus know about your mess up as it will not affect my rating for your mistakes as well as refund all interest you are charging me. Also, I went back to buy a second freezer at the other store this month for my next larger delivery. So thanks to your *********** staff, you have lost 2 large sales. I am sure in this economic climate you can afford this. I honestly cannot wait to pay this account and be rid of this company, planning on closing my husband and I's 2 other RCS related accounts while I am at it too. So now I suppose i will wait for another email telling me to email POP and what account I paid it to...and next week to be told it is escalated and will be sorted in another week. Your company and staff are a joke!