Game WORST SERVICE EVER! PAYMENTS

This is disgusting and I am not going to leave this here. We paid our account in full on the 29/03, on the 09/03 Lauren Papier confirmed that payment was received and will be allocated. We have been making on going phone calls why payment has not been allocated. Every person we speak to can not assist and advise why this is still not resolved. We phoned out bank and the confirmed the money is out our account. We have made almost every day phone calls and driving to Game stores to try and get this sorted. I even have photos of call we are on hold for over 40min at a time. DISGUSTING!!!! We are now going to open a case of theft as this is just not getting sorted or any feedback.