EJ
Evelyn J

1 reviews | Active since Dec 2012

17 Jul 2024, 11:45

GAME WORST SERVICE EVER

BOUGHT A HISENSE WASHING MACHINE AT GAME CENTURION ON 22.06.24. I WAS ADVISED STOCK IS EXPECTED AT THE DC ON 02.07.24, DELIVERY WILL AFTER THE 2ND. BEEN CALLING GAME FROM 03.07.24 TO BE TOLD EVERYDAY THE COURIER HAS IT AND WILL DELIVER. LAST WEEK I WAS ADVISED HISENSE HAS STILL NOT DELIVERED STOCK, WAS CONFUSED AS TO WHAT THE COURIER WAS THEN DELIVERING. EVERYDAY YOU HAVE A DIFFERENT PERSON CALLING AND GIVING YOU A DIFFERENT STORY. NOW I HAVE MESHACK FROM GAME CENTURION CALLING TO OFFER A DIFFERENT PRODUCT, ONE THAT MUST BE SITTING AT THE DC FOR AGES AND CHEAPER THAN THE ONE I BOUGHT ON SPECIAL. WORSE STILL, GAME HAS AN ADVERT RUNNING TODAY WITH THE MACHINE I BOUGHT ALMOST A MONTH AGO, BUT AN ITEM THEY HAVE NO STOCK OF. NEVER BUY FROM GAME, FALSE ADVERTSING, MOST OF THEM BUNCH OF ****S, OR DONT KNWO HOW TO USE THE SYSTEM. THEY HAVE NO RESPECT FOR THE CUSTOMER, TOOK MY MONEY AND I HAVE TO BEG FOR SERVICE. IM OFF TO CPA AS YOU SHOULD NOT BE ADVERTISING WHAT YOU CANT SUPPLY.

0
Replies (3)
Game
Game's reply17 Jul 2024, 15:43
Official
Hi Evelyn, thank you for getting in touch. I'm sorry your washing machine hasn't been delivered and understand your frustration. Your query is being dealt with by the complaints team and I saw an agent has been in touch with you. 
EJ
Evelyn J's update17 Jul 2024, 15:46
Reviewer Update
thanks Game, the apologies has helped my laundry bill at the laundromat for the last 2 weeks. your agent doesn't provide any confirmation, just calls daily to check if the machine has magically appeared.


Game
Game's reply17 Jul 2024, 17:31
Official
Hi Evelyn, the agent handling your query is from the complaints team.