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Purelove

1 reviews | Active since May 2022

27 Nov 2025, 08:48

Game worst service

I bought a 55 inch crystal clear smart TV in May 2025. Few days after I discover that the tv has a defect, it flashes lime green light in sec numerous times a day when watching DStv.i returned the TV back to the store following month for exchange of TV, the refused stating that a technician evaluation is needed for exchange or refund.after 2 day the store called me to fetch my TV that the Samsung technician will be allocated to my house for the evaluation, no one came.I contacted Samsung myself and they did numerous troubleshooting steps via WhatsApp, calls and internet but the problem was still there,I even sent them video of the problem.They shifted the blame to my HDMI cable and I bought new cables but the problem was still there.They shifted the blame to my decoder..I got a brand new decoder but problem was still there, I sent video.They ended up telling me not to use decoder for TV but to use other platforms using WiFi that I don't have ( I explained that to everyone before and after I bought TV)so I decided to call game customer service and they didn't help at all.. they asked me to bring the tv to store for technician to attend because I was already demanding refund.. (it took me few days to discover the problem and more than a week to get footage of it) he only spent an hour with tv and he reported that the was no problem with the tv.. I was forced to fetch back the tv by the consultant which I did.. the problem was still there.. took a video and sent it to them again.. they shifted the blame to my place..so I swapped TV with my brother from Nespruit and added another TV in the equation.. TV still had the same problem at my brother's place as for my brother's TV and the other tv they worked perfectly fine in both places .. sent video..the problem is even getting worse..I called the customer centre and they shifted the blame to DStv at whole (nonsense)and that I should use the tv for other platforms not DStv, they won't be able help me... after 6 months of everything I'm still stuck with the TV

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Replies (2)
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Purelove's update27 Nov 2025, 12:43
Reviewer Update
I explained to consultant, Samsung and store sales person that I bought the tv for DStv ...I don't have WiFi or Netflix account.. I'm using only dstv in my house house hold.. two TV are working perfectly fine with DStv in two different locations.. your TV has problem...you can't sell me a product and detect me how to use it... Why is the HDMI ports installed in the TV if I'm not going to be allowed to use it...if that was said before about HDMI I would have never bought the tv in the first place....you cannot sell me a car and tell me not use reverse gear but use other gear that is absurd... I've never had WiFi in my house.. I've always used DStv..why does i have to stop using dstv just because I bought your TV... take your TV and refund me so I can get a TV suitable for my needs.. I've given you guys enough evidence and I'm tired
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Purelove's update27 Nov 2025, 12:49
Reviewer Update
Customer is always right when it suits you guys...if I had bought a stove and complained about the plates..so your solution would be Cook using the oven and leave the plate.. that is so wrong in many levels.. I've been nothing but patient enough, just take your TV and refund me..I won't ever buy it from you..it was my first and last time...