Game Worcester bad experience

Hello,

My husband and I have been saving for a new television for a long time now. After finally saving up enough money we made a 100km trip to Game Worcester. We decided on a Samsung 55” TV to the value of R12 000. We were asked to check if the TV was in working condition at the store, which at the time presented with no problems. The personnel then took the TV back to the store room, at which time we had no visual of the item. We were then asked to collect the TV at the storeroom with our car. The TV was loaded into our car and safely transported back home. After connecting the TV at home, we discovered (to our utter disappointment) there was a big black stripe running accross the screen of our brand new TV. We made another trip to Game the following day to return the TV, but GAME has been very uncooperative in the matter. After numberous calls, the store manager cannot be reached telephonically and no one else from the store is able to give answers or sollutions to our problem. The TV was not in our possession during the time we travelled from the store to the storeroom for collection where the TV could have been damaged or swopped. I am very disappointed in Game Worcester’s accesibility of customer services and cooperation in this matter.

Regards Mrs Crafford