NM
Natasha M

1 reviews | Active since Sept 2015

07 Sept 2015, 19:09

Game Woodlands false pricing

Game woodlands, watch out. Have photo. Campmaster cupboard with price on top as special for R399.Asked a sales guy to assist me in getting the box, and he confirmed i had the right one, and we were lucky as it was the last in stock. He also confirmed it was the correct price for mentioned item. When we got to the till, the cashier told me the item was R799. I told her it could not be as we confirmed this with salesman. She fetched the salesman, and they went to manager. He was in an office at the back of the store and it took about 15 minutes for the salesman to return, only to tell me the price was incorrect on the shelve. I told him to call the manager. When a man named Charles (the manager) returned from the back, he stated that the suppliers do displays and he can not be held responsible. He was not helpfull at all, and a tad rude. He mentioned that the correct item that is on special, will be in stock later the week. I explained, that with false advertising, and the dislpay item was priced at R399, he was of no help. This is false advertising and **** service. Not the first time we experience bad service at this Game!!

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Replies (1)
Game
Game's reply08 Sept 2015, 11:06
Official
Hello Natashavnmarx,

We acknowledge receipt of your complaint with reference ***6 and apologize for your poor shopping experience.

We confirm that the Store manager contacted you this morning to discuss this morning and agreed that the price you see is the price you pay.

We invite you back into the store and assure you of our best service at all times.

Regards.

Rina Taute
Group Customer Service Advisor
***
Tel: ***73