Game wont close my paid up account

I called Game about three weeks back now to request my settlement amount, I paid immediately and I was told the amount will take up to 5 days before it reflects on their side. I waited the 5 days and called to request a closure of my account, I was told that the was a credit on the account and I would have to spend it before they close the account, I didn’t even understand this because they are the ones who gave me this settlement account. The lady I spoke to said that she will however forward my closure request to the relevant department and they will get in contact with me to find out if the amount has been spent and assist with closing the account. I called yet again to request a closure and the lady I spoke to once again said that she will forward the request to the relevant department as customers cannot contact them directly. Till today I have not received any call from anyone regarding the account closure. Whatever Game is up to they better make sure that come month end my account is not debited with any fees related to this account!