Game Windhoek

To whom it may concern:

I recently made a purchase at Game Windhoek for 2 x 49RU7100 Samsung TV's by paying for it via online banking. I made the EFT after telephonic confirmation with Lewelyn at game on 25/12/2019.

After making the EFT, I phoned Lewelyn to ask if it had been received. He then confirmed that the accounts department received the proof of payment to the email address ***, but they can not release the stock until the money reflects in the store's account, which is absolutely ridiculous because what are Proof of Payments for? But who am I to question the sub-par African system, so I waited a few days.

I phoned every day to ask if the money had reflect on the account yet. I sent the proof of payment to a second email on the 27/12/2019, with the address *** just to make sure the accounts department have the Proof of payment.

On 28/12/2019, when I phoned again, the money reflected. Now on 29/12/2019, Lewelyn and the administrative staff say that they can not find the proof of payment anywhere and that I need to send the proof of payment before they can release the stock to me. After the staff told me they have the proof of payment, but can only release the stock after the funds reflect in the store's account. The staff is either outright lying to customers or they are greatly ***********. Do you see the problem I am dealing with here? Untrained staff, poor management, poor stock procurement and an extremely *********** administrative department.