Game will not honour warranty on DEFY fridge

How is this for ultimate bad service... I bought a DEFY fridge from GAME Kenilworth in CapeTown on 24 March 2020. The fridge started freezing the food in the fridge section as well as the freezer section even on the lowest setting. After numerous calls to GAME's national call centre with no success I wrote a review on Hello Peter on 10 July. Within 2 hrs I got a call from GAME to say I should not log calls with the national call centre I must log the fault with the local call centre. So I got a new reference number and a job number. Not a word from them since. It is now 6 weeks that my fridge has not worked properly but GAME seems to think warrranty agreements are like toilet paper. My advice to anyone thinking of buying an appliance from GAME to be aware that they will not honour the warranty. Also DEFY fridges are absolute *******.