mD
muhammad D

1 reviews | Active since Mar 2011

24 Feb 2016, 00:08

Game will never see put my foot in any store again

This evening I walked in game to purchase a modem and flash drive. The lady at the cellular counter was in no way interested to assist and just sat at her desk. This is the second time I experienced this at the cellular department. I than decided to leave the modem and went to the back of the store for the flash drive where I stood almost 10 min with no assistance while the staff chatted away and ignored me. The flash drives are in a glass cabinet but no staff seemed to bother. I than decide to walk to the customer department to ask for the manager who than tells me that the guy chatting at the electronic section with a fellow staff member is that section manager. I will never think of wasting my time in a game store again. Trust me the conversation was not work related!!!

0
Replies (2)
Game
Game's reply24 Feb 2016, 10:24
Official
Hello dindu,

We acknowledge receipt of your complaint with reference ***9.

I am really sadden by your experience you had at our Game store recently and want to apologize for the level of service you got on that particular day which was really unacceptable in terms of our Game and Wal-Mart beliefs and values. We at MDD strive to create a friendly and inviting experience for all our customers.

We confirm that Management contacted you and invited you to call upon them should you experience a problem in store again.

Regards.

Rina Taute
Group Customer Service Advisor
***
Tel: ***73
mD
muhammad D's update05 Mar 2018, 10:33
Reviewer Update
Good morning i want a call from management immediately. 1 year later and worse incident at centurion