GAME, WHERE IS MY FRIDGE? WHERE IS MY FRIDGE GAME?

I am extremely disappointed in my first time experience with Game Stores and Game online. I placed an order for my fridge on 02 August 2021. They payment went through smoothly and a big notice eagerly said, and I'm quoting here " Thank you for your order from Game Online" " Our delivery PROMISE is 7-10 business days.....". We always leave room for error so I just expected it on the 10th day, Monday, we've called on our own accord regarding how far the delivery is, we've never came out with any answers only more questions, one person even talking of 'no stock', surely you would not accept an order before knowing if you have the item especially after the unrest and loss of stock. It is now Wednesday afternoon, not one person has called me to tell me where my essential item is or when I will have it... Game Stores/ Online are you kidding me, it's a fridge, who is responsible for the repercussions of not receiving my fridge on time? For an important item such as a fridge just a days delays could be detrimental. This is so tiring.

I called again today only to be met with a representative that seemed to just care more about dishing out generic responses to me to get me off the line, she said it hasn't even been dispatched, honestly, what the what Game? Can someone tell me where my fridge is? Do I need file a missing fridge case? Where is my fridge Game Stores/Online?