Game what an aweful customer experience

What an aweful customer experience. Lets give the list of problems... No stock of 2 out of 4 items advertised and which I came to purchase. Floor staff did check, but only found an alternative (Peach halves) which I then took. Paid and only after checking slip realised I was over charged. Went for a refund but they can only refund to the card. Now I must wait for my money to be returned for their error. I agreed to the CCard refund. Their systems can take a payment with a virtual card but can't do a refund to it. What a *******. Spoke to Yolande Bailey but all she can do is quote "the process". Well the process is broken, it is prejudice to the customer and it is all round problematic. Well done. Black friday and all of Christmas, none of my money will be spent at Game. Don't motivate customers in a bad way. I've been purchaseing quite a bit in the last 4 months which didn't happen prior, but I will not be repeating this mistake for some time. Next is a consumer complaint to test this process of yours... All this for R71.97