MA
Mathew A
1 reviews | Active since Feb 2019
23 Feb 2025, 10:22
Game - what a shambles
I want my money back from you for the iron that I bought which broke . I am forced to buy a new iron. Now you want to fix this iron and I must have 2 x irons. I wasn’t my money back !!!!!
Helpful (0)
Replies (4)0
Replies (4)
Game's replyOfficial
23 Feb 2025, 12:33Hi there Mathew, thank you for getting in touch. I am so sorry to hear that your iron is not working as it should. Kindly be advised that if an item is defective after six months but before the end of the manufacturers guarantee or warranty, we will send your goods in for repairs. The manufacturer will determine whether your goods will be replaced or repaired.
Game's reply23 Feb 2025, 12:33
Official
Hi there Mathew, thank you for getting in touch. I am so sorry to hear that your iron is not working as it should. Kindly be advised that if an item is defective after six months but before the end of the manufacturers guarantee or warranty, we will send your goods in for repairs. The manufacturer will determine whether your goods will be replaced or repaired.
MA
Mathew A's updateReviewer Update
24 Feb 2025, 14:11I purchased an iron from Game in Rosebank. A few months later it stopped working. Ive taken it back to Game Rosebank , they couldnt do anything and they needed to send it off. I was then forced to buy a new iron (the same make and model) because i need an iron for my clothes and i need it the next day, NOT IN 2 WEEKS TIME WHILE YOU ARE DECIDING WHAT TO DO WITH A R500 IRON.
On Sunday after not receiving a call from your Rosebank branch after 2 weeks I went to the store. They have given me back my iron - fixed .... what must i do with 2 x irons now ???? I told them to keep the iron and give me back my money - which they cannot do.
I am a simple customer, i purchase something, it breaks - i just want it replaced - i am not trying to get something out from this is inconvenience. Now i am sitting with 2 x irons - WHY ? Why am i forced to go this route. This is why Game is so ******* and its stores are so empty.
On Sunday after not receiving a call from your Rosebank branch after 2 weeks I went to the store. They have given me back my iron - fixed .... what must i do with 2 x irons now ???? I told them to keep the iron and give me back my money - which they cannot do.
I am a simple customer, i purchase something, it breaks - i just want it replaced - i am not trying to get something out from this is inconvenience. Now i am sitting with 2 x irons - WHY ? Why am i forced to go this route. This is why Game is so ******* and its stores are so empty.
MA
Mathew A's update24 Feb 2025, 14:11
Reviewer Update
I purchased an iron from Game in Rosebank. A few months later it stopped working. Ive taken it back to Game Rosebank , they couldnt do anything and they needed to send it off. I was then forced to buy a new iron (the same make and model) because i need an iron for my clothes and i need it the next day, NOT IN 2 WEEKS TIME WHILE YOU ARE DECIDING WHAT TO DO WITH A R500 IRON.
On Sunday after not receiving a call from your Rosebank branch after 2 weeks I went to the store. They have given me back my iron - fixed .... what must i do with 2 x irons now ???? I told them to keep the iron and give me back my money - which they cannot do.
I am a simple customer, i purchase something, it breaks - i just want it replaced - i am not trying to get something out from this is inconvenience. Now i am sitting with 2 x irons - WHY ? Why am i forced to go this route. This is why Game is so ******* and its stores are so empty.
On Sunday after not receiving a call from your Rosebank branch after 2 weeks I went to the store. They have given me back my iron - fixed .... what must i do with 2 x irons now ???? I told them to keep the iron and give me back my money - which they cannot do.
I am a simple customer, i purchase something, it breaks - i just want it replaced - i am not trying to get something out from this is inconvenience. Now i am sitting with 2 x irons - WHY ? Why am i forced to go this route. This is why Game is so ******* and its stores are so empty.
Game's replyOfficial
24 Feb 2025, 16:26Hi Mathew, thanks for getting back to us. We sincerely apologize for the inconvenience you have experienced with your newly purchased iron. I understand the frustration you must be feeling and we sincerely apologize for this lapse in our service. Please be assured that in instances where an item is found to be faulty, it is our standard procedure to have it properly assessed to identify the issue. For such cases, our usual process involves a thorough assessment of the item to determine the cause of the problem. If it is found that the item cannot be repaired, we then proceed with a refund or offer a replacement, based on your preference. We appreciate your patience in this matter and thank you for bringing this issue to our attention. For more information on our returns policy, kindly view the link provided https://tinyurl.com/5y2tarrn.
Game's reply24 Feb 2025, 16:26
Official
Hi Mathew, thanks for getting back to us. We sincerely apologize for the inconvenience you have experienced with your newly purchased iron. I understand the frustration you must be feeling and we sincerely apologize for this lapse in our service. Please be assured that in instances where an item is found to be faulty, it is our standard procedure to have it properly assessed to identify the issue. For such cases, our usual process involves a thorough assessment of the item to determine the cause of the problem. If it is found that the item cannot be repaired, we then proceed with a refund or offer a replacement, based on your preference. We appreciate your patience in this matter and thank you for bringing this issue to our attention. For more information on our returns policy, kindly view the link provided https://tinyurl.com/5y2tarrn.
MA
Mathew A's updateReviewer Update
26 Feb 2025, 13:53Thanks, the response doesn't help the fact that I am sitting with two irons. You don't understand your customers , you never have - this is why Massmart is closing Game stores.
MA
Mathew A's update26 Feb 2025, 13:53
Reviewer Update
Thanks, the response doesn't help the fact that I am sitting with two irons. You don't understand your customers , you never have - this is why Massmart is closing Game stores.